Save My Device operates as a professional UK-wide postal repair service. The information below explains how our service works, what to expect, and the terms that apply when using our repair services.
We operate a controlled postal repair process designed to keep repairs secure, consistent, and professionally managed from start to finish.
Yes. Save My Device operates as a UK-wide postal repair service only. We do not accept walk-ins, in-person drop-offs, doorstep handovers, or unannounced visits under any circumstances.
Our address is not a public-facing retail location and is only provided where necessary for booked postal repair orders.
No. We do not accept in-person drop-offs or collections.
All devices must be sent to us through our booking process using a postal or courier service. This policy is in place for security, workflow control, and fairness to all customers.
Please refer to the relevant product or service listing for the current estimated turnaround time.
All turnaround times are estimates only and not guaranteed. Repair times may be affected by workload, fault complexity, parts availability, supplier delays, and postal or courier delays outside our control.
Certain repairs may take longer where specialist, donor, or overseas parts are required.
No. Repairs are handled in queue order, subject to technical assessment, testing, parts availability, and workload.
Repeated requests for updates or priority service do not accelerate the repair process.
No. We do not offer same-day, while-you-wait, or counter-service repairs.
All services go through our standard intake, testing, repair, and final verification process.
The customer is responsible for the cost of sending the device to us.
We do not provide prepaid labels, inbound shipping labels, or collection services unless expressly agreed in writing in advance.
Return postage is selected and paid for at checkout.
Once dispatched, we are not responsible for courier or postal delays outside our control.
Completed devices are returned to the name and address provided with the order unless otherwise agreed by us in writing before dispatch.
We may refuse requests to change the return address after booking where this creates a security, fraud-prevention, or administrative risk.
It is the customer’s responsibility to ensure all order details are correct before sending the device.
No. We do not provide free fault diagnosis.
If the fault is not already covered by a listed service, a diagnostic service should be booked. Diagnostic work is a paid professional service covering inspection, testing, fault-finding, and repair assessment.
No. Diagnostic fees are non-refundable.
They cover technician time spent handling, inspecting, testing, disassembling where required, fault tracing, and preparing findings and repair recommendations, regardless of whether the device is repairable, you choose to proceed, parts are unavailable, or the repair is uneconomical.
Once diagnostics are complete, we will confirm the outcome and, where appropriate, provide:
No additional repair work outside the booked scope will be carried out without authorisation.
Yes. Electronic repair is not an exact science, particularly on aged, physically damaged, liquid-damaged, corroded, previously repaired, or intermittently faulty devices.
By using our service, you acknowledge that some faults are only revealed during testing or disassembly, some devices are uneconomical or unsafe to repair, and some repairs may not be possible even after significant diagnostic time has been spent.
Many modern devices use strong adhesives, bonded components, fragile housings, flex cables, seals, membranes, and miniature board-level parts. Disassembly and repair therefore carry inherent risk.
While we take reasonable care during all work, we are not responsible for failure, breakage, separation, cosmetic marking, loss of water resistance, or other issues arising from pre-existing damage, hidden internal damage, corrosion, prior repair attempts or tampering, weakened components, manufacturer design fragility, or necessary disassembly required to access the fault.
No. We do not guarantee original manufacturer water resistance, dust resistance, IP rating, or factory sealing after any repair, opening, reseal, or refurbishment.
Where seals or adhesives are replaced, this is done on a best-efforts basis only.
We take care when handling all devices, but minor signs of handling, tool access, adhesive removal, cleaning, or disassembly may occur where necessary to complete the repair.
We do not guarantee preservation of original factory cosmetic condition on devices that require opening or structural dismantling.
Yes. Unless otherwise stated on the listing, repairs include a 90-day workmanship warranty from the date of return.
This warranty is limited to the specific repair work carried out by us and covers faults directly caused by that workmanship only.
This warranty does not cover accidental damage, impact damage, liquid damage, misuse, tampering, third-party repair attempts, unrelated faults, repeat failures caused by corrosion, board damage, structural weakness, or underlying defects outside the repaired area, or intermittent faults that are not reproducible during our testing.
Intermittent faults are difficult to reproduce and verify. If a device passes testing at the time of completion, we cannot guarantee that an intermittent issue will not reappear later.
Where an intermittent fault is not reproducible during assessment or final testing, no representation is made that the issue has been permanently eliminated.
Devices that have been previously opened, repaired, modified, glued, soldered, tampered with, or poorly reassembled carry increased risk.
We reserve the right to refuse the repair, revise the quotation, limit warranty, or charge additional labour where prior work has materially increased the complexity or risk of repair.
Part availability varies by device and model. In some cases, original manufacturer parts are not available, and compatible, refurbished, donor, or aftermarket parts may need to be used.
We do not guarantee that donor or aftermarket parts will match original factory finish, fit, performance, longevity, or water resistance.
No. We do not guarantee that every device can be repaired, that every fault can be resolved, or that a repaired device will be restored to original manufacturer condition.
Any estimate, opinion, or likely outcome given before inspection is indicative only and does not form a guarantee.
We take reasonable care in all repair work.
If damage is caused directly by our workmanship, we will take appropriate steps to address it. This does not apply to issues caused by pre-existing damage, corrosion, hidden defects, weakened components, prior poor-quality repairs, or unavoidable consequences of necessary disassembly on a fragile or compromised device.
No. Customers must ensure that all data, settings, accounts, files, and media are backed up before sending a device.
We are not liable for data loss, account lockouts, passcode issues, reset protection, or loss of settings during diagnosis, testing, repair, charging, discharging, software recovery, or power interruption.
Yes. Please remove any cases, straps, mounts, accessories, SIM cards, and memory cards before sending the device unless they are directly relevant to the fault.
We are not responsible for removable items left with the device unless specifically requested by us.
If the device is beyond economical repair, not repairable, or you decline a further quotation, the diagnostic fee remains payable and retained.
The device can then be returned using the selected return postage option, subject to any outstanding balance.
Yes. We reserve the right to refuse, stop, or cancel service at any stage where:
Any work already carried out, including diagnostics, labour, authorised parts, and return shipping, remains chargeable where applicable.
No. We are not VAT registered and cannot provide a VAT invoice.
A standard invoice or receipt can be provided if required.
Yes. Please email the brand, model, fault description, and photos where possible to hello@savemydevice.co.uk and we will review whether the repair is something we are willing and able to take on.
You can leave a review on Trustpilot:
Send us the brand, model, and fault details and we’ll confirm whether we can assist.
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