1. Information We Collect

We may collect the following information:

• Full name, address, email, phone number
• Order and device details
• IP address, browser type, and usage data

2. Lawful Basis for Processing

We process your data under the following legal bases:

• Contract – to provide repair services
• Legal obligation – for tax and compliance
• Legitimate interests – fraud prevention and business operations

3. How We Use Your Information

• Process and complete orders
• Provide repair services
• Communicate with you
• Prevent fraud or misuse
• Comply with legal obligations

We do not sell your personal data.

4. Device Data

We do not intentionally access personal data on your device unless necessary for testing.

You must back up your data before sending your device. We are not responsible for data loss.

5. Payments

Payments are processed via third parties including Stripe, PayPal, and WooCommerce Payments. We do not store card details.

6. Sharing Data

We may share data with:

• Couriers
• Payment processors
• Authorities where required by law

7. Data Retention

We retain data only as necessary for legal, accounting, and operational purposes (typically up to 6 years).

8. Cookies

We use cookies to operate our website and improve functionality. You can disable cookies in your browser.

9. Security

We take reasonable steps to protect your data, but no system is completely secure.

10. Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Object to processing

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).

11. Contact

SaveMyDevice
Email: hello@savemydevice.co.uk
Website: https://www.savemydevice.co.uk