Privacy Policy
This Privacy Policy explains how SaveMyDevice collects, uses, stores, and protects your personal data in accordance with UK GDPR.
Last updated: 26 February 2026
Important: By using our website or services, you agree to the collection and use of your information as outlined in this policy.
1. Information We Collect
We may collect the following information:
- Full name, address, email, phone number
- Order and device details
- IP address, browser type, and usage data
2. Lawful Basis for Processing
We process your data under the following legal bases:
- Contract – to provide repair services
- Legal obligation – for tax and compliance
- Legitimate interests – fraud prevention and business operations
3. How We Use Your Information
- Process and complete orders
- Provide repair services
- Communicate with you
- Prevent fraud or misuse
- Comply with legal obligations
We do not sell your personal data.
4. Device Data
We do not intentionally access personal data on your device unless necessary for testing.
You must back up your data before sending your device. We are not responsible for data loss.
5. Payments
Payments are processed via third parties including Stripe, PayPal, and WooCommerce Payments. We do not store card details.
6. Sharing Data
We may share data with:
- Couriers
- Payment processors
- Authorities where required by law
7. Data Retention
We retain data only as necessary for legal, accounting, and operational purposes (typically up to 6 years).
8. Cookies
We use cookies to operate our website and improve functionality. You can disable cookies in your browser.
9. Security
We take reasonable steps to protect your data, but no system is completely secure.
10. Your Rights
You have the right to:
- Access your data
- Request correction or deletion
- Object to processing
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).
11. Contact
SaveMyDevice
Email: hello@savemydevice.co.uk
Website: https://www.savemydevice.co.uk